UnitedHealth Group CEO Andrew Witty claimed his firm guards against “unnecessary” care.
Summary
UnitedHealth CEO Andrew Witty criticized public outrage over the health insurance industry following the assassination of UnitedHealthcare executive Brian Thompson.
In a leaked video to staff, Witty dismissed criticism as “misinformation” and urged employees not to engage with media.
Thompson’s murder outside a Manhattan hotel has intensified scrutiny of the industry’s practices, with bullet casings found at the scene bearing phrases linked to insurance claim denial tactics.
The killing has sparked debate on UnitedHealthcare’s history of denying claims, while the shooter remains at large.
The fact that this is an internal video means at least one of your employees don't think you've learned the lesson you need to learn from this mr witty.
Witty, clearly reading from a script and dressed casually, defended his industry against accusations it refuses people vital coverage saying “we guard against the pressures that exist for unsafe care or unnecessary care.”
The doctor thinks its necessary. Claims handler and insurance company suddenly become medical professionals and give a second opinion of “its not necessary”.
Why even bother with the doctor? Just ask the insurance company instead.
Whats funny too - whenever the alternative is brought up (socialised healthcare), at least the conservative side of america starts seething over it, falling over themselves defending private insurance companies
Why even bother with the doctor? Just ask the insurance company instead.
100% this. If they know what's best for us they should open a hospital.
Do the people making these refusals have medical degrees? Those people without medical degrees actually think they know better than a doctor?
"Necessary" is a really telling word there. Is it necessary that I have pain meds? No. It's possible to go through my life in pain. It would fucking suck, but those pain meds aren't strictly necessary. Just fuck anybody and any corporation who would want you to go through life in pain.
My sleep doctor has talked about going to appeal hearings for medicine with insurance companies, and talked about how they brought doctors, but not sleep doctors. So, when the arbitrator or whatever asked a question about sleep practices or medicine to the insurance doctor, they would defer the question to her because they didn’t know the answer.
Part of it might be trying to guard against upselling.
We had two kids. One at a corporate hospital that specializes in pre- and post-natal care, and another at a non-profit independent hospital.
In retrospect, the first kid felt an awful lot like buying a car. Or getting married. Literally felt like they were trying to tack on all the things. "Oh you need to take first aid and CPR classes, they are covered by your insurance if you're pregnant". "Oh you should take this breastfeeding class". "Have you seen our Alternative Birthing Center?". "Babies looking a little big. Let's schedule extra ultrasounds to track it". Followed by scaring us into a planned c-section.
Kids first night he's got a little wheeze. Head nurse during the day knew her shit, she said it was fine and noted it in the chart. Night nurse ain't having that. Sent him right down to the NICU. Spent the night. Nothing wrong with him, he just didn't really cry a lot so he never got to get all the fluid out of his lungs.
And then the bottle shaming after the fact. La leche League, et al....all a bunch of titnazis. But lactation counseling is covered by insurance. So...
Second kid, hospital looked and felt a lot more rundown, but the kid was even bigger, and they were less concerned about his size and even encouraged my wife when she said she wanted a VBAC. Staff was way more personal. Totally different experience.
I partway expect to start getting calls about my first kids extended warranty soon.
Just being Devil's Advocate here: Medicare fraud is a thing - docs who prescribe, or claim to have performed, unnecessary treatments, which may be as much as $60B (out of $900B spending, so...7-ish%). Maybe not enough to justify UHC's 32% denial rate. And nobody seems to source their $60B or $100B fraud estimates - I can only find case evidence for a few hundred million, and those are cases spanning years.
"There are very few people in the history of the US healthcare industry who had a bigger positive effect on American healthcare than Brian [Thompson]."
Lol you fucking shitting me? This guy's whole speech is a lie.
Not so much a lie as speaking from a very twisted point of view. From his perspective, making more money is the only kind of positive change. As the CEO who oversaw the highest denial rate in the industry, Thompson's leadership would of course be seen as positive by his fellow executives.
In a way it's true. In death, he's having a hand in changing the public perception of privatized healthcare in the US, and perhaps will help spark change altogether.
If a handful of people are celebrating this and the rest are condemning that behaviour then sure I might listen to this dude.
If more than 95% of the comments I’ve seen across all platforms and political leaning, then I’m afraid that society has spoken and they’ve had enough of these parasites.
Do think we will have change? No, not unless we get more people willing to do things like that hero in NYC did the other morning.
I attended many C level meetings in a publicly traded company, grateful to be out by being fired after throwing the CTO off a cliff for sexual harrassment. Yeah, those whistleblower protection documents that I had to sign were used to wipe asses.
I can guarantee you that right now many meeting are having had where people need to come up with ideas to make the company look better without doing anything that would make them less money. They'll come up with strategies where they promise to do better, probably implement a few rules that actually make it better for 6 months or so, then they'll change it to make it worse than it is today. Potential disasters are always seen as opportunities to make even more money.
Fuck these people.
I'm now a CTO myself at a private company and we do better. We pay honest wages, also for C level (as in, I don't have an insane salary or disturbing benefits), we try not to over hire, we try not to fire. I'm the first in, the last out every day. We focus NOT on lying to customers but on actually making good products, that is why people love working with us. There are companies that are working hard to do it right.
Take away the corporate welfare and regulatory cover and let the big evil companies fail. Maybe another big, evil company will take its place but without government cover it will fail too. Eventually small, less evil companies will take their place.
Honestly, I would gradually increase taxes the bigger a company becomes (financially speaking), until at some point its unsustainable to grow any further. This way companies will grow to whatever max size we want them to be, big enough to matter, small enough to not matter too much for the public good
As someone who worked with a lot of Americans, I came to believe that some of the sociopathic work culture was due, in part at least, to the tying of medical coverage to work itself.
I saw so many peers at the stage of burnout, having to jump from one job to another without so much as a break, because their healthcare and their family’s healthcare depended on it.
It struck me that in many cases many Americans were, at least in some sense, enslaved.
If I stop working and I break my leg playing out in the snow - there’s no risk to my financial future and so I can, if needed, rest (either to recover from said injury or to recover from the mental anguish of burnout or other.)
There he goes again, issuing yet more denials, and denying new claims and whatnot. Thats what got them here in the first place, christ. Have they learned nothing, this is very unwitty of "Mr. Witty"
Also, can we very much continue and expand with prefacing the pos' name with the pre-nomial "$millions" they are compensated to spout their bullshit? Reminds me of congressmen being required to wear decals of their sponsors like racecars or something
Is the OTHER CEO of your company not an indication that you should probably stop your bitching?
Get the bankers out of my doctor's office, the only people who should have the authority to decide what care is necessary is the physician treating me and myself when signing informed consent forums.
Never forget that when a business owner tells you that they put consumers first, nothing is stopping them from converting their business into either a cooperative or a nonprofit organization dedicated to the public benefit. Even if it’s the case that at some given moment, the business really is putting consumers first, there is no benefit to the consumer for the business to continue operating as a privately owned for-profit institution. The only benefit a for-profit institution provides that a cooperative or nonprofit cannot, is the power for leadership to prioritize their own interests above all other stakeholders whenever it suits them.
A lot of nonprofit organizations will try to justify underpaying workers on the basis of social interest. However, it certainly is not some kind of requirement and many do offer compensation which is competitive with what the private sector offers. And furthermore, if more firms in the market were structured in a cooperative or nonprofit manner such that this became the expectation instead of the exception, these firms would not easily be able to get away with underpaying workers because they’re not actually doing something special anymore.
By the way, none of this is to say that this would magically solve all of our problems or anything like that. It’s only that there will be a lot fewer problems to worry about when most businesses are legally obligated to prioritize the interests of consumers and workers above arbitrary shareholders
My Trump voting parents and sister agree. Democrats for some reason weren't even talking about it in the election season, almost like their silence had been purchased by big medicine. Maybe this needs to be a national grassroots movement that rolls straight over our elected idiots.
We should really take the time to appreciate this man's dedication to the grindset and professionalism. He woke up earlier than most executives to get this once in a lifetime opportunity. He arranged travel plans by bus to execute on a plan that, by all objective measures, worked. Really they're just upset the murderer did it better.