CrowdStrike offers a $10 apology gift card to say sorry for outage | Some of the people said that when they went to redeem the offer, they got an error message saying the voucher had been canceled
CrowdStrike offers a $10 apology gift card to say sorry for outage | Some of the people said that when they went to redeem the offer, they got an error message saying the voucher had been canceled
Several people who received the CrowdStrike offer found that the gift card didn't work, while others got an error saying the voucher had been canceled.
CrowdStrike, the cybersecurity firm that crashed millions of computers with a botched update all over the world last week, is offering its partners a $10 Uber Eats gift card as an apology, according to several people who say they received the gift card, as well as a source who also received one.
On Wednesday, some of the people who posted about the gift card said that when they went to redeem the offer, they got an error message saying the voucher had been canceled. When TechCrunch checked the voucher, the Uber Eats page provided an error message that said the gift card “has been canceled by the issuing party and is no longer valid.”
On Friday, CrowdStrike released a faulty update that rendered around 8.5 million Windows devices unusable, according to Microsoft. The update caused the affected computers to be stuck at the infamous “blue screen of death,” or BSOD, a bright blue error screen with a message that is shown when Windows crashes or cannot load because of a critical software failure.
The outage caused delays at airports in Amsterdam, Berlin, Dubai, and London, and across the United States. It also caused several hospitals to halt surgeries, and paralyzed countless businesses all over the world.
In terms of PR, this is literally worse than doing nothing
Reminds me of the pizza party my call center threw once. We had to pay for the pizza and bring our own drinks
That seems to be their modus operandi...crowdstrike literally worse than doing nothing
Truer words could not be spoken.
Bro $10 and its not even real money??? You can't buy anything for $10 on Uber Eats even if the coupon worked.
Lmao, i thought for sure this was an onion article…
Exactly, they probably got a discount from Uber on the cost for that reason.
You can use it as a tip to pay the worker the employer doesn't pay?
This is worse than getting a pizza party for turning a profit.
Or an encourage-mint
Did they try redeeming it up to 15 times?
this genuinely seems satire theres no way
Reality is a simulation and someone outside of it is fucking with us until we realize the truth. It's the only explanation.
$10 wouldn't even cover 10 minutes of admin time to fix the problem. It's honestly a bigger insult than nothing or just flipping the bird.
It also wouldn't cover a meal from Uber Eats.
Definitely worse than nothing.
Especially since it's a gift card not money
A sandwich is $12-15 these days. That doesn't even include the service fee or the driver's tip.
Not to mention this "apology" has profit for Uber built into it. Or serves as a marketing campaign for them, depending on what kind of deal they offered them to use Uber gift cards for this.
Like with $10 not even being enough to order much of anything, Uber could probably still come out ahead of they offered them at less than half of the "face value". I regularly get offers for more than $10 off other food delivery services just to sign up, so I wouldn't even rule out Uber offering to do this for free just for the marketing.
Like I ignore those other offers but had to think about this one before I realized it was just as ignorable because the idea of it being "compensation" made it seem more worthwhile than a marketing giveaway would be.
Plus, I bet there's an agreement to not sue baked into this offer.
I just got hit with a really weird edge case and just barely resolved a 2 day 911 to recover. During this time we likely spent at least 10 million and that's not even the primary incident.
Way to stay on brand guys!
It's just one
bananaglobal computer outage, Michael. How much could it cost -- $10?Wow $10. Mom can finally get that operation she was waiting for, before all the nurse stations BSOD’d.
On Wednesday, some of the people who posted about the gift card said that when they went to redeem the offer, they got an error message saying the voucher had been canceled. When TechCrunch checked the voucher, the Uber Eats page provided an error message that said the gift card “has been canceled by the issuing party and is no longer valid.”
The humor writes itself.
The fact that they even fucked up an insultingly low priced voucher is impressive. They keep showing their incompetence I guess lol!
Probably would've been better to not issue that at all.
Someone has taken up Musk's challenge for a "destroying an established company any % speed run."
Can't wait for the summoning salt video
I'm fairly sure the vouchers are sponsored, they're so low it's essentially advertising for Uber Eats
At this rate, they'll have a crowd of striking people outside their office in no time!
At this point the people who work there would be better off claiming they're in prison during that time than actually admitting where they worked.
If only that were true...
Wow... fuck....
Is there a term for this? Giving someone something and then taking it back? I mean, there's "Indian Giving", but I want one that isn't racist, outdated, and based on a poor understanding of US History?
If there’re no other alternatives, then I propose that going forward the new term for this should be “Crowd Striking”
I feel like CrowdStrike did some much groundbreakingly stupid shit that this term will be too ambiguous...
But “Indian Giving” as a concept was just a way to excuse giving the indians a deal then renegging on it everytime the wind blew. Classic projrction propaganda before it was invented by ivy leauge schools.
Indeed, that's why I was asking for a non-offensive version of the term to apply when people actually give you something and take it back.
I believe that "Indian Giving" is sourced in a cultural misunderstanding between Indigenous and European societies. Indigenous societies were reciprocity based, so giving gifts should be reciprocated with a gift of like value to strengthen relationships, or increase honour (social standing). The Europeans were working in a patron-client system so a gift was seen as a way of purchasing access to power through a patron. The Europeans thought the Indigenous people were paying for access to power (like a tributary), so there's no expectation of returning a like gift. The indigenous people thought they were entering into a mutual relationship, and when a like gift wasn't returned that was seen as reneging, so they took back their 'offer'.
Glad to have an anthropologist kick my ass.
Short-term gifter
You misspelled long term grifter
You can't get anything from Uber eats for less than $30 in my city.
$10 wouldn't even cover ONE of the service fees.
I love when they send me 40% off coupons and it's still so expensive it's not worth it.
$30‽ Wo even is ordering there? Why?
Interrobang.
Lazy people with tech salaries. I have a tech salary but I'm not lazy enough to enjoy spending 80 dollars on dinner for two that would cost 35 if I drove my damn self.
Fucking, wow. Of course they did.
Classic Crowdstrike!
Have we reached "The Producers" level of capitalism where someone has figured out how to make more money from a company tanking than from it succeeding? CrowdStrike, Twitter, Coyote Vs ACME...
Either we have a series of complete buffoons in charge of companies, or someone has found a way to profit from failure. I'm not sure which is worse.
Why not both. Think about it, one is the solution to the other.
We've been there for a while. Not what happened in the op, but a leveraged buyout into asset stripping the company and closing it down is a classic combo since the 80s. It's what all the "management consulting" firms that popped up around that time did
Nice slap in the face.