Security professional here. This is legit a good call on their part. It's because those types of addresses won't bounce emails but aren't necessarily in your control; it's very, very easy to spam those petition forms with mail@ for a million real domains without bouncing the emails, making them seem legit.
You own your domain, obviously, so it's really as simple as creating a forwarding/alias address of "[email protected]". If creating a forwarding/alias address is that much of a problem for you I suggest that you likely shouldn't be hosting your own email in the first place.
Your laziness isn't a good reason to be upset with a company taking steps to reduce their security overhead significantly
Yeah I agree that one seems silly on the surface but for their specific situation I understand why: services like Gmail allow using a + to create faux-labels. So for example foo@gmail, foo+bar@gmail, and foo+baz@gmail all get delivered to the same account. For change.org that's a problem because it allows a single email account to fill out the form many times.
Ideally, they would simply truncate everything after and including those symbols but it's possible other services have different rules (maybe yahoo let's you prepend faux-tags instead of appending them, or something like that) so simply blocking their use altogether could be the more robust solution
My understanding is that signing a petition and creating an account aren't necessarily linked, and it's up to the person who created the petition whether verification is required.
I have been using catchall on my domain since 2002. I have never told anyone any of my real accounts. When I have to send an email, I just add that account (change@ whatever), send the e-mail and delete the account afterwards, rebanishing the company to my catchall. I’ve had it scripted for ages.
When I do get an unsolicited email from let’s say ShittyCompany Inc, I set up a rule to forward all incoming shittycompany@(mydomain) emails to info@ shittycompany. This way they just spam themselves. Takes 2 seconds to run the script and I never see emails from shittycompany again.
Web developer here. The problem here is not with emails but with change.org's business model, which is reliant on lying to people that their petitions actually mean anything. But, anyone with half a brain cell can easily spot that they don't have any legal backing whatsoever nor do they do any kind of identity verification, therefore those petitions are completely worthless. They might as well not give a fuck and allow cheating. For all they care, it only boosts counters and makes them appear more popular than they actually are.
You're not wrong, but this isn't really a security matter, it's an "apparent uniqueness" matter. Their goal, I assume, is to satisfy critics enough that a given petition's participants are sufficiently unique while keeping the barrier to filling out the form as low as possible. So they end up in a situation where neither of perfect, but they're both "good enough" for what the business needs.
I dealt with this in the anti-cheat space: my goal was never to remove all cheating, because that's too expensive (insanely so). My goal was to make the public believe they weren't playing against cheaters too often. If the solution was forcing the cheaters to perform at a level that was just below the most skilled human players, that was actually a success, because if the players can't differentiate between cheaters and pro players, then they can't effectively determine how prevalent cheating actually is.
Part of me hated that we had to treat it that way, but another part of me understood that if I pushed too hard on "eliminating cheating" my department would become more costly than it was worth and they'd pivot away from gameplay that needed anti-cheat at all
If you own the domain being used, I assume you also host your own email... You can't just make a new address for this and have them all forwarded to your actual email?
"This_is_not_generic" @ "your actual name"
Unless they block that too, I don't think they're trying to force those services on you; they're just popular options and this is an automated response sent by an automated process that only checks the first half of the email and not the domain.
It's pretty common to own a domain but not actually host the email server; doing on-premises email is a security PITA and most providers simply blacklist large swathes of residential and leasable (e.g. VPS) IPs.
Unfortunately, if you get someone else to host your email, they often charge by the account, not by the domain. Setting up a new mailbox is therefore irritatingly expensive.
A catch-all email works well, though, and is free from most of the hosting providers. Downside is you get spam...
Jane@JaneDoe certainly seems more common than mail@JaneDoe.
I haven't ever used it, never signed a petition, but isn't change.org only about petitions?
I can kinda see their reasoning.. They may even have had their hand forced to do it.
Loads of people who want their way probably signed up with tons of accounts to skew the results. If it's going to work, I guess they need to be able to show that they're legit, out at least that change.org are doing their best to make it that they are.
It's easy to set up one gmail account for example and use it a million times with moving a dot throughout the name or putting a plus sign and anything after the username but before the @ symbol.
They still require you to confirm the email by clicking a link sent to that email, although someone mentioned that this may be an option to the creator of the petition
I do understand the requirement of not using . or + but blocking mail@ info@ seems too extreme to me.
Ah, change.org. I remember when they said "you can sign a petition without an account, just a mail validation", immediately followed by "if you don't create an account, the validation link in the mail will not work, fuck you".
Please use a personal email. My email is ‘mail’ @ ‘my actual name’. It does not get more personal than that
It's a legit rule they're enforcing, IMO. Generic email addresses are usually unmonitored mailboxes that don't bounce. Easy to use if you're spamming contact forms and stuff like that.
Instead they advised me (3 times) to create a personal email on a service like Yahoo, Outlook, Gmail, Orange, etc
I think this is more a boilerplate suggestion, to lower the barrier to entry for people. Gotta remember, those of us that host our own email and/or use our own personal domains are definitely in the minority.
Yeah, I just set up a catch-all and use individual emails for everything, like the gmail + trick but without sites rejecting + characters occasionally.
Of course, I have several domains and one is a .rodeo that some older sites refuse to believe is a TLD so there's that problem...
As a person who ages ago created and single letter (before the @) email address thinking myself clever and efficient... I'm amazed and distressed how many forms have insisted that my email address is invalid.
Hmm. Why am I mildly surprised that I can't find anything non-regular about the syntax. There's nested comments but that's part of MIME quoting, not the actual address format, so it's reasonable to not accept those in an HTML entry field because HTML is many things, but not MIME.
I have all my admin/mail/webmaster/etc blacklisted a long time ago because those are the that get spam first when spammers parse lists of registered domains.
Wouldn’t it make more sense to alias out each place you submit an email address to, so you can see who sells your contact details or otherwise gets hacked?
I just go with full domain names. Like [email protected]. Even combos where data is shared, like [email protected] or [email protected]. But some places actually went out of their way to disallow their own domains anywhere in the field. I've encountered it maybe like 3 times across all of ~1000 logins I have in my password manager.
And the amount of times I had to explain to people that yes, this is a legit email, yes it has your company's name and your personal name in it, it is exactly as intended, so don't send me spam because I will know it was you who sent it...
This is exactly what I do. When I start getting a bunch of spam addressed to Walmart@[my domain] I can blanket filter that straight into spam because I know Walmart sold my info.
Set all mails addressed to your domain but to the wrong email to be sent to your primary email. Then sign the petition with "<service_you_are_signing_up_fo>@yourname.com".
I do this with my domain and it works great.
Only negative I’ve had is that people with a similar name have ended up signing up for things and misspelling theirs with it ending up on mine.
Had something similar happen with indiegala. Had an account with them for years, then one day, could not purchase some games randomly. Hit up their support and got the answer "Oh, the purchase was denied because your account's email address is detected as a temporary email address".... The email address I've been using on that account... for years.... Is temporary.
This continues to really piss me off. I have a domain with a .xyz top level, and i’ve encountered more than a handful of services, that either repeatedly tell me I’ve meant to enter something else, or straight up block me as a spammer
I create a new alias account on my email server for each new account. That way when I am done with them I can just delete it and never get their spam ever.
Yeah I also have a non-standard email address, and I occasionally run into systems that aren’t properly set up to handle odd domains. I’ve definitely seen the “Please enter a valid email address. Make sure it ends with @gmail/yahoo/outlook etc” messages before.
Nonstandard email sounds so wrong!
As long are it is valid, there should be no limits. Especially if they ask you to confirm by clicking on a link in a mail
They're advising you to use a personal email that is tied more directly to your name or identity, like using Yahoo Mail, Outlook, or Gmail, which they view as more personalized.
If you'd like, you could try creating an email address with your actual name (or a variation) on one of the recommended services, like:
[email protected][email protected]
This should resolve the issue
But you can't use emails starting with mail@, admin@, support@, info@, main@, etc.
If it's exactly stuff like "mail@", many mail systems will redirect stuff with a plus suffix to your main mailbox, like "mail+changeorg@". That might be okay.
Who said it's self hosted? For what we know he could be paying $200 a year to Microsoft for his personal mail@domain account under the most expensive office365 plan (sorry, did it change name? What's called now? Microsoft 365?)
Could you not just make a second email account that you just use for things like this? Why is the only alternative to use your personal account? It takes like 2 minutes to make an alternate Gmail account lol