This is actually a thing I've experienced. The dog has been dead for 4 years. Obviously, I'm friends with my dog, so it reminds me of her birthday (couple days ago) and then I remember that this account exists and they won't let me delete it. I tried to report her as deceased and it wanted an obituary.
That's what I tried to do, and that's when it said to submit evidence. I was like, "uh, the evidence is that I was there when it happened and you can see from the profile that it's for a DOG," and they said that wasn't good enough. I just gave up. Her profile will outlast all of us, probably.
That customer support has always been teetering between abysmal and non-existent. Even back in the olden days when Facebook wasn't too bad it was still pretty much awful customer service. It's just not something they've ever really bothered about.
My cousin's Facebook page is still up and he's been dead for over 10 years.
They were being really weird about it because it took ages to get a death certificate, because he just disappeared one day, so we had to wait for the authorities to decide that yeah he's probably dead, but we just don't know where. I think in the end his parents just gave up with it rather than trying to deal with Facebook.
Why do people put up with a platform like this? Their customer service is practically non-existent when you need it, but is is still able to muster up energy to demand obituaries, driver's licenses, etc?
Maybe you could email them a vet record instead? The vet can print out her vaccines and the computer will put a deceased label on it if shes marked as deceased. Vet records are technically legal documentation so they may qualify
Sometime around 2010 or 2011, I created a second and completely separate account with my work email address because I needed a developer account for work related tasks and I did not want to use my personal Facebook account for it. Within 24 hours the new work related account was removed and my personal account was suspended for 30 days for breaking Facebook's terms (no duplicate accounts).
I stopped using Facebook for awhile, but decided to give it a try again (FOMO) a year or few later. Tried logging in, and they pulled this "send us state issued ID" crap, and I haven't been back since.
On the other hand, my dad creates a new Facebook account every time he gets a new device. He even uses multiple different accounts at the same time. He's never been forced to provide them with a copy of his ID nor has he ever been suspended for using/having multiple accounts.
Seems like they're super arbitrary with the rules and although I'm better off without Facebook, it's mildly annoying.
If I were to guess, your dad uses mobile devices with an app and you used a web browser? We're second class citizens now for not using the corporate-approved tracking device
A decade ago or so, Facebook locked me out of my personal account unless/until I provided them with a copy of a state issued ID, of which a driver's license was one of several options. In other news, it's been over a decade since I last used Facebook.
You don't need to teach the dog to drive, all you need is a learner's license. Rig one up in photoshop... what are they going to spend the money to check it.
When did this start? I last logged into Facebook about a year ago because a high school classmate died and I was expected to post a few words. My account had been deactivated but not deleted for three or four years prior, and I had no issues.
Guessing they forgot the password, maybe had account recovery set up on an old phone. I would have had to do similar steps if I hadn't held on to my previous phone after deciding I didn't want to even set up fb on my newer phone and then it wanted me to verify a login on my app when I decided to check it on the desktop.