My boss does this shit. Then asks me for a summary despite having already written two and sent them an hour prior. Five minutes later responds, "Nevermind, I put your emails into AI and built a summary."
Every single time I swear it's because the person doesn't want a written record and has figured out that they're more likely to get what they want if they can bullshit you to your face, when it's harder to parse out all the bullshit in person.
It's a favoured strategy of rental agents for this reason.
This is why I send a “summary” of every call as a message when we’re done. I’ve had some people call me right back and tell me to delete it. I tell them if we can’t agree on what happened on the call then it didn’t and I’ll just ignore the contents of the call.
At my last job I managed a team of coders in Bangalore. They absolutely always wanted instructions vocally because then there would be no written record of what I actually told them to do.
Personally I don't like writing everything out because my brain doesn't usually cooperate if it's a lot of information. I'd rather just talk on the phone where things can be clarified, asked, and answered quickly. I don't have a problem sending follow up emails for a written record though.
Oh my fuck, this was literally my art teacher last year, I email her about my paintings and I thought she was just busy but no, she held be back after class to discuss the email, at least she has the excuse that she is old enough to not know anything about basic online communication...
I work with people who do this and I hate it so much that I will intentionally ignore their messages for 30+ minutes and then say I'm busy for X time just to delay it.
Why? Because these individuals, 100% of the time, will get on the call just to show me a screenshot of something and ask a question. Half the time it's yes or no, I'll answer, they'll say thanks, and hang up.
I've asked them time and time again that they can just send me the screenshot and the question and I'll answer - they refuse.
Mmmm yeah, I currently work in a cafe, so I get the benefits of climate control with the benefits of basically only dealing with people face to face. If it was a better paid job I'd probably just stay in it.
Most of the time does it suck but sometimes is it a hallelujah moment when they call because they keep asking the same question and it feels like I have explained it in so many ways already that I am starting to wonder if I am the problem. But thankfully does this not happen often and it is usually only ppl who do not work in the same field (aka do not think in the same way and do not have the knowledge).
I’m someone who does this, and let me explain why.
It’s so you don’t have any excuse to ignore me. When I need an answer for something, if I send you an email, you’re going to either lose it in that jungle you call an inbox, or put it aside as “something to get to later” and inevitably forget about it. So I’ll just cut through all that and give you a call directly. If you don’t answer your desk phone, I’ll call your cell phone. I’ll get my answer one way or another, then it’s done. I don’t have to continually pester you with emails or delay things. One and done.
In my experience it depends on who is the caller. Sometimes some have to do a truckload of followup questions is not feasible to do in an email I reckon it happens when the caller is someone intelligent with a knowledgeable background. Many times I end up repeating the very fucking same thing of the mail 3 or 4 times this happens with suckers that got the position by sucking and don't understand jack shit about what I do. Today coincidentally and sadly I have some of the second. And I wish I would turn this into a fist fight.
That’s fair, and if you work in an environment where people are responsive to emails, that’s great. Unfortunately I work with a bunch of dinosaurs who would almost prefer a Western Express telegram over an email. I’ve had to physically go to their office and knock on their door to get shit done sometimes.