Banks like to think that branch employees (bank tellers) are sales people. Most of them give 'goals' to each employee requiring them to open a certain number of new accounts, land a certain number of loans, etc each week/month. It isn't ethical since the only people you can really sell on those services are the ones who should least get them. Anyone who actually wants/needs the services will come to you.
Wells Fargo differed from the rest of the industry by setting completely impossible goals, not just unethical ones. This led to them developing a culture where signing people up for services they didn't agree to became commonplace.
You don't have a choice where your loan ends up plus there are all the corporate contracts that aren't going to change. They were stealing money from the elderly not businesses.
I have a company I deal with at work where the owner of that one cussed out and hung up the phone on the CEO of where I work. We still do business with them because it's way too much money to walk away from.
There's a hallmark/lifetime movie about this. The bank isn't WF but we all know who it is.
After his corporate rah-rah and disbelief his bank full of good ethical people would do such a thing, at the behest of the main character he finds out from some marketing chuds it is in fact true. Believing in the company to do the right thing he goes against the main character's wishes and tells an exec who expectedly closes the accts of the vocal customers and sweeps it all under the rug - deleting all record.
The love interest finds out his company doesn't actually care about their customers when he asks if they are going to do a full company investigation and the exec laughs and instead offers up a potential promotion instead.
I knew the whole plotline was bullshit when he quit to become a whistleblower. As he gave his first interview on the main character's tv station, he gave his full name as he did a live interview and didn't get murdered by the bank immediately.
Thanks to Boeing we all learned that whistleblower is a far more dangerous profession than police officer and the chance of dying is thousands of percent higher. You really have to suspend disbelief at the movie plot.
I'm still trying to wrap my head around suffering watching a Lifetime movie in purpose tbh.. but yeah, their plots are unintentionally farcical every time.
e: suffering=someone but it still works so I'll leave it