It's funny to me when people act like this is some weird take but at the same time call every layer of management above the workers "leaders". If leaders aren't responsible for anything then what purpose do they serve?
I once got a funny look at a job interview when I implied managers should do their job. It was a pretty clear indication that I don't want to work there and I think my response also crossed me off their list.
Marketing (or “product management” or whatever your org calls them) should be creating the requirement docs which the engineers implement. Sales should be learning and using every aspect of the product. Oh I forgot to mention tech docs/pubs, throw them in there too.
So yeah, this isn’t just “some engineer” and QA. A ton of people would have fucked up.
And what is going on 4 ports to the right? Seems like a similar problem.
The mini-USB console port? Yeah, that could be a similar issue, but I've never had to use that port while a device is in active production. If I can't access the device via IP on our management fabric, the device is probably in a broken-enough state that I can probably unplug a cable or two to attach a laptop and troubleshoot.
I guarantee management was rushing this product out the door to meet deadlines without adequate testing and without running a pilot program. That's the only way this could realistically happen.
I suspect this one falls squarely on management. But I bet they didn't take the blame.