Community manager or not,he still has a Vested interest in the games success. I think this is pretty clearly a Sony being shitty thing. I hope they are trying to find a better answer because I like Helldivers but I'm also not willing to deal with Sonys bullshit.
My saying they're a CM isn't my giving them a pass. But dev vs CM is an important distinction regardless. A CM should know how to address people publicly and not incite even more rage by belittling people's concerns. The only apology they gave so far was the most non-apology you could imagine too.
I don't disagree, but they also can't give a real apology without pissing off the publisher who can shut it all down period. They're damned if the do and damned if they don't.
Imagine being a Community Manager and having no idea how the bullshit your publisher wants to pull off affects your community but still initially siding with them lol