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Jarlsburg @lemmy.world
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Tech support workers, what are your favorite stories from your time in the industry?
  • Years ago I worked for a healthcare IT company that had its developers, IT administrators, and help desk all reporting to the CTO. The CTO was an MD with a computer science degree from a prestigious university.

    I was in a different department entirely but I was invited to a presentation he was giving and came to the conference room a bit early. I walked in to him in a full panic trying to connect his laptop to the projector. I plugged in the HMDI and hit Win + P and he reacted like I had just defused a bomb. Really made it hard to take seriously his five year strategic plan for all of our IT projects.

    A year later he took extended leave to travel internationally and came back to work with a full perm and added the word "tree" to his last name. He lasted about 6 more weeks before he announced he was leaving. He is now the CIO of a large university.

  • What video games would you rather watch someone else play than play it yourself?
  • Any of the 4x/grand strategy type games (e.g., Crusader Kings, Hearts of Iron, Civilization). I don't really enjoy the menu management of some of those games and the density of information and mechanics is anxiety inducing. However the emergent narrative those games provide really interests me so watching someone else play is the best way to access what I enjoy about those games.

  • What is your least favorite retro video game?
  • FFT is a game I have played through 3+ times with probably 1,000+ total playtime and I've played all the games you mention. I recommended FFT to a friend a few years ago and watched him play through the first couple missions and it's easy to forget the difficulty curve of that game if you haven't played an older style TRPG. A lot of the mechanics aren't really explained well (stat growth for example), there's permadeath, a few instances of possible softlocking, and a bunch of really obscure requirements to access some of the content and recruit some of the characters.

    I think it suffers from sequel syndrome where the newer TRPGs have better quality of life aspects to them. That said there are rumors of a remake that maybe will address some of that.

  • What family sayings did you think was universal?
  • A few from my grandfather and father which aren't unique to them but aren't universal:

    1. "red as a smacked ass" or just "smacked ass" - referring to someone who is embarrassed so their face is flushed or generally just a fool
    2. "Born on Wednesday looking both ways for the weekend" - someone with a lazy eye
    3. "Scissor grinder" - aggravating person, or someone who inserts themselves into other's business. Ostensibly referring to a person who travels offering sharpening services because they come by unannounced and make a lot of noise in the street.

    Related, but not a saying, we had a family tradition at Easter where my grandparents/parents would put all the egg dyes together and dye a final egg a murky brown. That egg was given to the kid with the worst behavior over the last year. It was called the "pissmuckle" egg. There was no discussion after you got it either or any punishment, it was just a censure.

  • What's your biggest gamer achievement?
  • I have two:

    1. I was the main tank of a raiding guild in WoW during the Burning Crusade era. Our guild was the best on the server, but nothing too notable outside of that community. However, when a new quick raid encounter came out (Magtheridon's Lair), we unintentionally completed the encounter in a novel way. I know that because the next week when we went to clear it, a developer whispered me and asked me if he and a few others could watch us because they noticed through some automated log to prevent cheating that we completed the encounter last week without engaging with a major mechanic of the fight. They let us know they were there, but you couldn't see anyone and when you looked up the character name it wouldn't show up if you searched the name. We showed them how we did it, they congratulated us for our ingenuity then told us they were changing the encounter for next week. It was really cool.

    2. A few years ago I got into Enter the Gungeon. For those unaware it's a bullet hell, rogue-like, dungeon crawler with a steep learning curve but great graphics and snappy controls so it is a great time. The first time I beat the game I posted a screenshot on Reddit and the entire community was convinced that it was fake because of my build and the lack of max health I had. At first I was annoyed then I realized that if they didn't believe me then it meant I did something, literally, incredible.

  • You're too slow!
  • Sometimes the doctor will write something in latin abbreviations so you have to translate that and write it out in plain text but you typically want to make sure the entire directions can fit on a single label. If you just say "see attached directions" then you may not get paid for the prescription if their insurance audits it they will take back any payment they gave to the pharmacy because you dispensed incorrectly. They may also just write something unhelpful like, "as directed in discharge paperwork" or "to be dosed by pharmacy" or something really long that can't easily fit.

    That said it's been several years since i have been there so there may have been more enhancements.

  • When was a time you consented to spoilers for a movie/tv/story/game and you regretted it?
  • I'll add an experience I had in the inverse.

    Friend of mine who works in film and has a great appreciation for interesting movies recommended me the movie Barbarian. He was talking about the major plot points but only got about 20% of the way through before saying there was a twist and I stopped him because it sounded interesting. I downloaded it on my tablet and promptly forgot about it.

    About a year later I was on a flight and decided to give it a shot. At exactly 21% of the way through the movie the plot shifts and becomes exactly the type of movie you should not be watching on a flight surrounded by coworkers. I was too engrossed to register that, watched the whole thing, then had the pleasure of explaining to my pearl clutching coworkers what it was.

    Great movie by the way.

  • You're too slow!
  • I have worked in a CVS so I can answer this first hand. The main reason is every CVS is critically understaffed to the point of danger to patients.

    Beyond that systemic problem that adds delay, actually dispensing the prescription is not the rate limiting step. When you get a prescription there's a whole list of things you need to do before it can be dispensed. In no particular order:

    1. Select the right drug which seems easy but the prescriber may have used an old brand name, or misspelled it, or put in something that doesn't exist.
    2. Calculate days supply (easy for pills, not so much for insulin, creams, eye drops, etc.)
    3. Find the correct doctor in the system
    4. Find the right patient's profile and see if they really fill at your store
    5. Transcribe the directions in a way that makes sense in less than ~200 characters to fit on the bottle.
    6. Check to see if the patient already has another prescription on file they are in the middle of the refills for so you don't have two active prescriptions.
    7. Check to see the prescription has all the required information on it to be filled based on state requirements
    8. Send the finalized prescription to the patient's insurance which inevitably is rejected because of some minor issue with any of the above, or it is expired, or requires prior authorization, or they changed their name, or it is too soon, or it's not the proper moon phase.
    9. Actually fill the prescription which requires finding it on the shelf which is a mess because you fill ~500 prescriptions a day
    10. Scan the bottle to make sure it's the same as what you billed the insurance, but if you picked the wrong generic brand on the first step you get to start over.
    11. Clean the counting tray
    12. Count the pills
    13. Get the right vial and label everything with the stickers, and if you need more you need to print more out but someone else has a 50 page print job ahead of you and it's out of labels
    14. Answer the phone
    15. Answer the drive through
    16. Answer the patient at consultation
    17. Answer the patient at the cash register
    18. Send it to the pharmacist for review which is a huge process on it's own which requires looking for interactions, appropriate dosage, correct drug for the disease indication, and simply reviewing you got everything transcribed correctly which if it isn't you get to start all over. Plus there are 50-100 prescriptions already waiting for review.
    19. Process a vaccination patient
    20. Add water to a reconstitutable (powder) medication
    21. If Poseidon wills it, the prescription is approved and then you get to bag it, then put it in the right spot in the bins so it can be found.

    If it's a controlled substance you need the pharmacist to do about 50% of the steps above and access the safe which is a whole process. In the meantime they are on the phone with a doctor or some insurance trying to get something clarified or approved. Or compounding someone's diaper cream. Or doing vaccinations. Or counseling someone on their antibiotic. Some drugs have mandatory monitoring programs you have to enter information from the doctor before they can be dispensed. Some drugs require a dosage syringe, or intramuscular syringes, or needle tips.

    Suffice it to to say it is an involved process.

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