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Call centers train you to smile while on the phone because of this.
I uncontrollably smile when I talk to this day thanks to my call center experience. It's an unwanted mask.
Truth. I've worked in one that provided mirrors to remind you to smile.
Yes the fake smile just like in American retail. People notice that too.
That was the first thing I learned when training for that job. They really drilled that into all of us.
11 comments