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I don't get it. Why would you ask a customer if they want to use the self checkout lane?
Because they are open instead of waiting in line for a cashier?
If the customer wanted to use the self checkout they'd be going to the self checkout ...
Everyone is aware of everything all the time. No need to provide potentially useful information. Nope.
They tend to move faster, so maybe it was full and now isn’t while they waited for a cashier.
Or maybe they just didn’t notice them either? People aren’t very perceptive, especially as they get older and start to lose their vision as well.
Edit, they also seem to think the cashier is obligated to chat with them forever, the people want to talk, cashiers just want a paycheck.
It's so nice of employees, to help the company from needing a certain amount of employees.
I had an employee direct me to self checkout at a fucking gas station were I was the only customer in the store. Shits pathetic.
They might as well say: "I hate my job, and I don't want anyone else have it"