Honestly, this behavior of responding to player feedback and arguing about how "it's just because you didn't play the game right!" is kinda unhinged.
It also, to me, really takes Bethesda's mask off and reveals what their culture must be as a company. Based on these responses, they seem so convinced that they shit gold that they've stopped entertaining feedback or trying to innovate much in their games much at all. Kinda confirms some of the criticism I've seen of them since Fallout 4 and 76 came out.
It seems to me like someone in the PR department decided they needed to "try something new," and then didn't actually run the idea by anyone who could say this is a stupid plan. Someone on the community management team got a promotion and thought it was time to make a bold move, and they were absolutely wrong.