Star-ratings for online reviews would probably be actually helpful if you just excluded all the five-star reviews from the calculations
Star-ratings for online reviews would probably be actually helpful if you just excluded all the five-star reviews from the calculations
Companies don't pay for four-star reviews, but a person giving a four-star review liked the product overall.
Also remove all 1-star ratings where people are too stupid to use the product or are not able to distinguish between the product and the delivery.
I would remove the one star ratings as well.
What's your reasoning?
Both ends of the spectrum are a problem,.
5 star is often shills.
"This weather app cured my scrofula...5 stars"
1 star is often pissed off people who 1 star bomb minor inconvenience or have totally unrealistic expectations.
"This weather app hasn't cured my scrofula...1 star"
In my experience it is the middle of the road reviews that give the most accurate gauge of reviewed product or service.
It's less shilly but it's still too obscure. Seeing the total distribution of scores is kinda better sometimes for it showes a bigger picture that was filtered over time, like too many single stars, or a healthy mountain from 2 towards 5 meaning the thing is generally okay.
Binary scores on Rotten Tomatoes also better as it's just yeah\nah between two groups of reviewers not too complicated neither for them, nor for me. But most of the times they are made to intentionally misinform you as the score is seen as a part of the storefront and a marketing tool.
Star ratings suck.
Let us imagine a 1 star hotel room. That could range from a dirty room that has no air conditioning to a bare concrete cell with a bucket to piss in.
Let us imagine a 5 star hotel room. That could range from a penthouse suite in Tokyo to a room on the Galaxy-class Enterprise-D U.S.S. Challenger starship.
And there's no weighting these ratings. 5 stars is 5 stars. 1 star is 1 star. Totally meaningless.