NYC AI Chatbot Touted by Adams Tells Businesses to Break the Law
NYC AI Chatbot Touted by Adams Tells Businesses to Break the Law
The Microsoft-powered bot says bosses can take worker’s tips and that landlords can discriminate based on source of income. That's not right.
In October, New York City announced a plan to harness the power of artificial intelligence to improve the business of government. The announcement included a surprising centerpiece: an AI-powered chatbot that would provide New Yorkers with information on starting and operating a business in the city.
The problem, however, is that the city’s chatbot is telling businesses to break the law.
Five months after launch, it’s clear that while the bot appears authoritative, the information it provides on housing policy, worker rights, and rules for entrepreneurs is often incomplete and in worst-case scenarios “dangerously inaccurate,” as one local housing policy expert told The Markup.
A business would surely never break the law