HP ditches 15-minute wait time policy due to 'feedback'
HP ditches 15-minute wait time policy due to 'feedback'
It woz The Reg wot won it... or maybe just common sense prevailed among management
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I want a fucking human who can quickly help me solve my issue. I don't want to spend hours looking through "could be" problems. If you manufactured the software then your engineers understand it... Your end users only know how to use it the way they need to use it not all the options and variables.
The ultimate answer:
They have been making these things for decades, they know how to make them better, they know how to make them more durable, they know how to making them even simpler to use and fix, they choose not to, for profit. That should be structurally discouraged.
Charge the manufacturers for the FULL, REAL environmental impact of shipping materials and end of life disposal of their products. Yes, that cost will be passed to the consumers, as it should be. It also rewards sale of more durable goods.
Lol at the notion that you'll get to speak to any engineer when your machine breaks. Best they can do is a call center in India getting paid minimum wage that follows a script and circles around a bit between them until you either give up or they RMA your stuff to feed you a bill later for repairs.
If you manufactured the software then your engineers understand it
Ah I see the misunderstanding, the engineers were sacked after they finished writing the code.
Of course they didn't leave any documentation because management said that writing it was a waste of time
I see we have the same managers. Were you also advised that public facing databases were better than an API in a VPC and that 1 password shared among colleagues is easier than managing credentials?
Don't worry, I found a new gig starting in a few weeks (out of the pot into pan )
Just hardcode the DB credentials in your client? Stop making things complicated. /s
Won't someone think of the shareholders!
How about a bot that types slowly, so it can have time to consider what it's going to say? Or perhaps a web page with an "Analyzing issue" status bar that takes several minutes to complete, because computers just do better if they're given time to work on a problem?