Since the letter has a GA PO box I'm assuming this person is in GA. Everything online I could find says the DMV holds the title and once the loan is paid stamps it as "lien free" and sends the title to the owner. Does GA not send a copy of the title to the owner once a car loan is paid off? In GA does the Treasurer's office hold the titles instead?
The letter looks mostly real, but they photoshopped the page to be longer and added the first two paragraphs. The page is creased where their thumb is. But that doesn't match up to the crease point on the other side of the page.