Asus just apologized for its outrageous repair costs and RMA process
Asus just apologized for its outrageous repair costs and RMA process
Asus says it's now "working diligently" to make improvements, following reports of sky-high repair bills and unreasonable charges.
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"We deeply apologize that our corporate methods were exposed this efficiently." -Asus
The real problems is that there is no good alternative. Msi, gigabyte etc will all do the same. EVGAs customer support was great. But there producing less and less products.
Msi and gigabyte have been doing that for ages. They are cheap for a reason
So what's a good brand? Asus was pretty much always the most expensive...
It kinda depends on the hardware. For power supplies, Corsair and Cooler Master are good picks, provided you're not going for the lowest end. Graphics card would probably be Zotac, XFX, maybe Inno3D.
If we're talking whole devices (like a handheld gaming device) your options become very limited
The model should be Apple: yes, they're expensive, but they're also no-questions-asked. As long as your AppleCare is still valid:
- Laptop stopped working? Just send it in for repair or come into the store, you get a new one.
- Apple pencil won't charge? We'll send you a new one, send the us the old one back in a prepaid shipping container.
- Screen cracked on your iPhone? Here's the schedule of repair costs, we'll send you a new one.
- Dog chewed your airpod? Nominal fee for replacement and we'll send you a new one first.
The problem is that Apple has the up-front margin to support this kind of thing. Asus et al don't.
They’re
Thank you for the correction. Im sure everyone who read my comment was super confused thinking a place was making products....
Wait, no. It didn't add anything, and people are smart enough to understand the context.
No need to be so touchy about it. Lots of people are learning English as a second language and appreciate the corrections. Like me.