Asus just apologized for its outrageous repair costs and RMA process
Asus just apologized for its outrageous repair costs and RMA process
Asus says it's now "working diligently" to make improvements, following reports of sky-high repair bills and unreasonable charges.
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Intel NUCs go to Asus for repair now. I had to send one in after it died.
- The device was not listing as valid serial numbers and such so had to go to support and have them manually create the RMA case after they couldn't do it
- the initial RMA emails were instructions with different instructions in the email, PDF, and a webpage. It was the most difficult one I had to follow yet.
- they didn't send me a delivery slip until Monday evening, RMA started on Thursday evening. Support person didn't explain that it would take multiple business days. Funny enough my device was already there before I got the prepaid one.
- they couldn't find it for 4 weeks, I had to call in like 4 or 5 times for them to finally find it
Everything makes sense now.
Guessing Intel contracted out their warranty to Asus, who were willing to do it for the least $$ (since Asus probably knows their administration of the program wouldn't cost much with all their denials)?
Intel sold the entire NUC brand to them and I think a stipulation of the deal was they inherit the manufacturer warranty of the brand for Intel's models too.
Ah, okay. I appreciate the fact check.
Fuck I just sent a dead NUC back for warranty which when I realised they've been taken over by ASUS. It's for a client too.. let's see what transpires..
The device was not listing as valid serial numbers and such so had to go to support and have them manually create the RMA case after they couldn’t do it
Ah, I had that happen with my monitor from them, too. It took a lot of doing just to get the case created.