So far neither reversed nor acknowledged. Support plays dumb:
We understand your frustration about this matter. As a Support Team, we don't have a direct influence in-game since we are not part of the Development Team. We can only reiterate what we said earlier, which is relevant to our team's investigation of the issue, by providing a bug report.
Based on that report, if they identify any issues with this in-game mechanic.
You'd think they should be able to verify feature or bug, them using weasle phrasing has me believe that this is actually how it is intended.
My interpretation is that the support team is overwhelmed by the amount of bugs that the content teams are releasing into the world on a now (new release schedule) even more regular basis.
My suggestion (to you) is that you unblock as many of those morons as you can handle by having a thick(er) skin.
Yeah, it's mostly me being a pedantic prick. It just boggles my mind to fuck people over for blocking some twats. What the fuck kind of bizarro clown world bullshit is this. Imagine a room full of adults going "yeah this is fine". Breaks my mind.