Reddit user alleges California Consumer Privacy Act (CCPA) non-compliance/violation; and finds it difficult to delete posts and content on Reddit
Reddit user alleges California Consumer Privacy Act (CCPA) non-compliance/violation; and finds it difficult to delete posts and content on Reddit
Video description as of 2023-06-23 10:15 PDT:
This video shows that Reddit refused to delete all comments and posts of its users when they close their account via a CCPA / GDPR request. Posts and comments may contain PII. Specifically, Reddit tells users that they must delete the content themselves, which isn't realistic if a user creates a lot of posts. Even if a user does delete their content, Reddit restores the content within a few days.
Video transcript:
- 2023-06-13 @ 15:15 PDT: user states he deleted all posts and comments
- 2023-06-16 @ 10:15 PDT (3 days later): user states all posts and comments have been restored
- 2023-06-19: user decides to submit a legal request under CCPA to delete content
- 2023-06-19 @ 11:07 PDT: user receives reply from "Reddit Legal Support" (RLS) which states they will delete the account but not the content associated with the account. It is up to the owner of the account to remove the content [e-mail contents reproduced below]
Reddit Legal Support (Reddit Support)
Jun 19, 2023, 11:07 PDT
Hello,
We would be happy to help you delete your Reddit account if you have one. Before we proceed please note:
1. Account deletion is irreversible.
2. Posts and comments must be separately deleted before deleting your account. If not separately deleted, the content of the posts and comments will remain visible and disassociated from any account. If you want your posts and comments removed, follow the instructions on our help page.
Once the above mentioned information is removed to your satisfaction, please submit your deletion request by using your Reddit account and this form so we know it's really you making the request.
More information about account deletion is available in our Privacy Policy.
Kind regards,
Reddit Legal Support
- 2023-06-19 @ 12:02 PDT: user replies back to RLS stating it is unrealistic expectation for end user to manually delete and alleges violation of CCPA [reply reproduced below]
Hello,
If I understand your response properly, you are refusing to delete all data associated with my account. I believe this is illegal and in violation of the CPR. In this case the onus is on you, Reddit, to delete all of the content associated with my account.
It is besides the point but last week I already deleted all of the posts and comments associated with my account. However Reddit has since restored most of the content.
It is untenable to demand all users to manually delete content when Reddit itself does not provide a self-serve mechanism to mass-delete content. Some users have thousands of posts and millions of comments.
Just as a reminder, my CPA request to delete my account and all associated data was made on June 19th 2023 and must be completed by August 3rd 2023.
- 2023-06-24 @ 10:45 PDT: user has not received a reply from RLS. He decided to painstakingly delete all posts and comments while screen recording the effort. Video continues with the user manually deleting posts for his account (https://www.reddit.com/user/nucleocide). Then fast forwards to the end of the segment where the last posts are deleted
- 2023-06-25 @ 10:25 PDT: user discovers posts and comments are restored, again
User concludes video and clarifies why this is a violation of CCPA:
At this point it appears impossible to manually delete posts and comments on Reddit and expect them to stay deleted.
By not deleting all posts and comments in an automated way there is no way to guarantee that no PII [Personally Identifiable Information] has been left behind.
For example ...
<user gives example of a comment from 6 months ago on his account which includes his real first name and last name. Screen capture shows the comment was edited recently>
Since there is no guarantee that every single post and comment is free from PII, Reddit must delete all comments and posts from an account upon receiving a GDPR / CPA request.
Reddit Discussion on "/r/videos": https://old.reddit.com/r/videos/comments/14je01k/reddit_may_be_violating_the_fucking_ccpa/
[2023-06-23 14:52 PDT] edit ~ formatting, fix title typo
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so the CEO known for sharing pornographic pictures of minors online does not respect people's privacy after all? who would've thought
I’m OOTL, spez did what now?
Spez was a mod of /r/jailbait
Worth noting that at the time users did not need to agree to be a moderator, it could be thrust upon them. I've heard that he had comments both on the sub and comments defending it, but have not personally seen any proof of that.
It's not strictly untrue, but it has implications that I don't personally quite believe (though I'm willing to change that opinion if somebody has evidence).
He made a special award for them for being the 'worst sub of the year'
Back in the day invitations to be a mod were auto-accepted so the mod of /r/jailbait added him to the modlist
The guy's a crappy CEO I'm not sure why people have meme about stupid shit like the above to distract from that especially on the fediverse which has it's share of questionable content
Spez was a mod of the jailbait sub before the corporate buyout shut it down. Technically we don't know if he shared any pictures, but we know he was a mod at one point.
It should also be said that back then you could nominate users to be a mod and appoint them without their input.
He's a piece of shit, but worth noting he was a mod of /r/jailbait at a time that mod requests sent to users were auto-accepted. He did not need to actively do anything. All he needed to do was ignore his Moderator privileges and inbox for a while.