Fun fact for anyone who cares: After 3 hours on hold with Microsoft, they stop playing hold music. It does not come back on by hour 6.5 (when I gave up)
“Your call is very important to us.”
Some companies just flat refuse the call if lines are busy like Sonys Playstation support line. Their advice? Just call periodically throughout the day and see if you get through.
Ohhhh nooo, you can’t get through to us so you have to waste your day calling us back?… Oh no… yeah no…no yeah no.
— Sony’s support team
My favorite was when I had been waiting 8 hours for a response on a Microsoft support ticket, so I decided to call.
I spent 6.5h on hold before giving up, but I had to chuckle at the, "for faster support, fill out a ticket," message that played every 5 minutes.
But I think Walgreens wins for the most rage inducing IVR.
That's when my paranoia wins. I was already prepared for the little maneuver taking 2 hours.
I tried calling the IRS once. Left phone on desk for entire work day and no one got to me. Did it again next day. Same. Just gave up. They’re next level nipple twisters
Of course, as a former customer service rep, I can tell you that a large percentage of your wait time was caused by other customers like yourself and their up-to-five-minute-long diatribes and complaints about the wait time.
If people didn't pointlessly and extendedly complain about wait times, then wait times (for everyone) would be much, much shorter.
It would be nice if the reps would forego the script sometimes. Like, if I identify myself as a Senior Systems Engineer, I likely don't need to be asked to restart the computer.
