Utterly useless, a complete shit show from start to finish. Whatever is doing their it needs to be sacked for sheer incompetence.
I was not informed in advance that their systems would be down.
I had a balance of £4 on my account on Saturday, and as I was due to make 4 crossings over the weekend, I tried to top up, but was unable to even log in.
Tried for a couple of days, and even when I did get logged in, the payment screen wouldn't load.
Finally managed to top up Tuesday.
Made another crossing on Thursday, but here we are Friday afternoon and none of the crossings this week have shown up.
I swear if they send me a penalty I'll tell them to go fuck themselves.
Complete incompetence.
I remember forgetting to pay once with a work vehicle. I was ready to pay the £35 fine but when I went online to pay, the system told me that as this was a first offence for that vehicle, they'll let me off with the cost of the crossing charge.
Right now, I had to wait 3 hours to get into the site to log a dispute. I paid for two crossings back in July but I mistyped my reg number. They don't know that and have issued me with two fines.
We've had that when taking a Google map shortcut somewhere up north near Newcastle way, can't even remember where. Wasn't even particularly clear where to pay for the toll so in our naivety assumed we'd missed it because we'd been expecting the buckets to toss coins into...
I think the Mersey bridge is a similar system? I've got an account for that but crossed in a new car that I forgot to register. Didn't realise until it was too late.
Got it, that sounds pretty convenient though maybe 24 hours is a bit tight. Do you have to create an account per toll or does one account cover a whole region?
I forgot to pay the Heathrow one, I'd gone to pick up my wife and daughter after they had been visiting family for 6 months and I just forgot. That was in June, and yesterday I got a letter saying I need to pay £40!