Kiosk accessibility challenges faced by people with disabilities
Kiosk accessibility challenges faced by people with disabilities
A kiosk is a device that provides users with information or helps them trade goods/services using a touch screen; it is widely used because of its high availability, fast service, and short waiting time. Despite these advantages, users with various impairments currently face significant difficulties...
This study uses focus groups to explore the challenges people with disabilities experience when using kiosks and potential solutions. Some of the identified accessibility barriers include that they can be difficult to locate. The kiosk's placement can make it difficult to use or touch screen buttons can have a small target size. The kiosk can lack accessibility features like voice support, text alternatives, or screen reading software. Kiosks need to be developed to be accessible to all.