"Unknown Error" on App start
"Unknown Error" on App start
Since of yesterday evening, the Memmy App gives me an Error on startup (see image).
I can see the app had an Update, so I guess it is related to that. On Init, I can see the background-image (dark orange with planet) and after a second the error pops up. When saying ok. There is a second error message with the same message. The longer I wait before I click it away, the more error messages there are to be clicked away. So I guess there is repeated request that is failing in the background.
As soon as I clicked the error away, I can only see the default the App UI, with an empty center panel saying "Error loading content :( Retry". When waiting the error message will reappear after 2-4 seconds. When waiting, there are several (2-n) error messages stacked that has to be clicked away to get back to the empty panel.
So this usually happens if the user doesn't enter a valid domain when signing in (bad UX, need to fix that).
I don't know what would have caused it in this situation, but if you click out of the dialogs (there definitely might be quite a few...probably like 4 or 5) then go to Profile->Settings and remove the account, you should be able to sign back in.
Can you try that and get back? I don't actually know what would have caused that to happen though...I can see there isn't a host there though for the selected account, so I'm pretty sure something happened to the host.
I see, yes, you are right. The server address field is empty. Problem is that i can not tap into the server address field to get a keyboard and retype it. None of the input field trigger a keyboard. When restarting the app and retrying it multiple times, I had luck to get 1/10 times a input cursor blinking in the username field, but still no keyboard is coming up.
I think the best at this moment would be to uninstall the app, reinstall it and hoping it has not remembered anything. I will try that now....
Edit: That worked. I got the onboarding screen and just started over. I'm back. Thank you!
Oh yea, I was going to say to log out of the account itself under settings, which should have just taken you back to onboarding without wiping other settings.
I’m pretty curious what might have caused that, I’ll play around with it and try to reproduce this. Maybe some weird edge case during the loading of settings that resulted in some weird happenings.
But a reinstall should definitely fix it.