I just had one of the wildest experiences with an AI support bot: It quickly and efficiently solved my problem.
I just had one of the wildest experiences with an AI support bot: It quickly and efficiently solved my problem.
Bot: Hi, I'm Cricut Chatbot. ๐ How can I help you?
Bot: Please select a topic, or feel free to ask me a question
Me: Hi hello, I just tried to load a project and my Cricut software showed a message "Project Open Unsuccessful: TypeError: Cannot read properties of undefined (reading 'layerData')". Can you help?
Bot: Please clarify, here's what I found ๐
(Two options, I select "Javascript error messages")
Bot: Are you talking to me on the same device you wish to troubleshoot with?
Me: Yes
Bot: Which Cricut machine are you using?
Me: (I select "Cricut Maker")
Bot: JavaScript error messages are very diverse, but they are often fixed the same way. ๐
Bot: Installing Design Space over your current version is the most normal fix.
Bot: (Link: Download Design Space)
Bot: Replace the existing file rather than making a copy of Design Space. ๐
Me: (Selects "It works!" from the did-it-work options)
Bot: Great โ happy to help!
Absolutely amazing.
Even a stopped (analogue) clock is right twice a day.
We had a chat bot where I worked last (SaaS support). We got rid of it because it was capable of answering less than 5% of our contacts, and was a lot more frustrating (for everyone) than just setting up new click-reply options for agents.
Yeah, that's universally my expectation when dealing with these systems. I was already queuing up my complaining-fingers when I pasted the error message to it, expecting it to refer me to some unrelated and useless documentation and make it a little more difficult for me to talk with a human (who might, 50/50, know how to solve the problem). I was not in any capacity expecting it to ask relevant questions and use them to identify the problem, tailor the link it was sending me according to what I needed to download, and then give me the link and tell me how to use it. Astounding.
When there is good documentation a specialist llm chatbot is very handy. Good job on that org.