Let me start by saying I'm a "floor guy" at a small town hardware store. I am in training to be a manager but not one yet. I do a bunch of stuff around the store. Which leaves me busy a lot of the time.
We have a paint department that LOVES calling me and the other floor guys to do dumb things that is their job. Now, I don't mind helping here or there. However when I get called away from doing something to come pick up your empty boxes to bring them to the box crusher when you're supposed to, or to bring a box up to the register for a customer that weighs 10lbs.
I just get furious since they've been told not to do this. However they don't stop. I recently told them I'm not moving a box for them since they weren't busy. They were just playing on their phone while waiting on me.
They complained and the manager told them it's their job. Now I have multiple people mad at me because I tell them NO. When it's not my job unless they are too busy.
That's the thing. We don't have a HR that handles that kind of thing. It's up to the store managers, which is all family. One of the girls called my coworker a asshole for not being gentle enough with a buggy of paint. The consequences, you ask? An apology to me and my coworker. I never recieved one and my coworker never told me if he got one and refuses to talk about it because "she was probably upset so I'm not worried about it."