Secret Level's producer can't fathom why Concord ended up failing: 'There was no nicer, more invested group of developers than the team on Concord'
Unfortunately, nice doesn't shift product.
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It's a mystery how a paid multiplayer team hero shooter with microtransaction, featuring uninspiring character design, launched and compete with other good f2p multiplayer game, and won't sell. Can't crack the code, sorry.