Right? It's like they forgot how to balance and think this is what people what.
I'll never forget the tone deaf "Do you guys not have phones?" because that always reminds me of how out of touch they are with their customer base.
Of course we have phones. Of course a lot of us would love a Diablo game for mobile. Of course at the time everyone was waiting and expecting news of a new main game in the series. Despite probably the higher game sales and larger fanbase of Diablo 3, I still feel like (or at least hope) that the general consensus is that Diablo 1 and 2 are seen as better than 3 (and now 4).
If they had released a remastered 1 and/or 2 for mobile, I would have easily tossed them a few bucks for it or even each. Instead I played Immortal for a couple weeks until I got bored and gave them no money, but that doesn't fucking matter because 1 dumb mother fucker is all it takes for the company to look at microtransactions as the profitable Holy Grail.
They no longer have to make games for their majority fanbase, only a select few. And if you charge for the game AND microtransactions? Well that's even better.