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I think this is pretty unreasonable. They should not have allowed themselves to become one of the biggest instances with the existing moderation team. That was never going to work. Placing the blame on the open registration instances and mod tools seems silly. That said I hope this does lead to an improvement in mod tooling.
They should not have allowed themselves to become one of the biggest instances with only FOUR moderators. That was never going to work.
might be a dumb question, but how could've they prevented this?
I think they should have made a deliberate attempt to remain outside of the top three biggest instances like lemmy.ml. Considering the conscious decision to only have the admins be the only mods (that is there are four mods site-wide that moderate ALL communities) these issues were easily foreseen and they should have accepted that they could not realistically compete for the largest instance while maintaining their moderation goals.
They've existed as a small community for a year and a half. In all that time, surely they have met/interacted with some people they trust enough to delegate mod duties to.
And if they haven't.....well, that's telling on it's own, too.