Brother accused of locking down third-party printer ink cartridges via forced firmware updates, removing older firmware versions from support portals [see comments]
Brother accused of locking down third-party printer ink cartridges via forced firmware updates, removing older firmware versions from support portals [see comments]
RepairTuber Louis Rossmann taken aback by Brother’s quiet turn to the dark side.
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I'm curious how this will go down in Australia. Seems like a pretty solid slam dunk refund, oh the product doesn't work as advertised anymore?
Cool, I've had this for 5 years and now I'd also like a full refund under Australian Consumer Law.
Motherfuckers.
(I don't actually own a printer)
I imagine they have some stupid note or sticker somewhere saying "to avoid damaging your printer only use genuine Brother replacement cartridges".
Then all they have to say is "we patched a bug where unverified 3rd party ink cartriges could erroneously be used and cause malfunction or damage to the product."I found this help article where they say "Although not all non-genuine supplies may cause quality issues".
They said they recommend using theirs, but up until this they didn't say you couldn't.
Plus, it's been universally understood that you have been able to use third-party cartridges. I really think if you're persistent enough, you'd get a refund in Australia. Because else (in Victoria at least) you could take them to VCAT for like $70, which will cost them wayyy more in lawyer expenses than the price of a refund.
This is not legal advice, but I reckon a refund under Australian Consumer Law is extremely doable if they go down this path (for existing printers).
Yeah interesting find, and i agree plus you can always sic the ACCC onto them if they start being painful