‘We would only do so under the order of a subpoena.’
Because they couldn't. He bought the bag before they automatically tracked all purchasers with a unique ID on the bags they sell. The CEO of PD actively called the tip line.
Pretty much any Peak Design product has a alternative that is on par in quality and usually cheaper. Their bags, strap and clip system, and their tripods. You may want you to look into those next time you're shopping.
Edit: PetaPixel interviewed him and he came across as a massive douche.
I need to carry full waterproofs and a bunch of little tools, plus water and food. Can think of it as a work bag for horticulture that will be taken to different sites. Perhaps study materials as well, but at that point maybe I should be using different bags? Budget, well, I don't mind spending a bit but I don't understand how expensive some stuff is nowadays.
I used to use an Osprey Farpoint 40 until it broke, I replaced it with the new model but it's not really suitable as it lacks any internal organisation. I'm pretty disappointed with it really, but I'll keep it for carry-on luggage. Not that I travel much.
Peak Design backpacks are really catered to photographers or people who think their bags are cool by virtue of looks or brand. Based on your description, it sounds like you only care about the organization aspect your backpack gives you. Peak Design and similar bags are expensive because they have lightweight, strong materials and provide security to expensive equipment. I think $200-$400 is a typical range for a high-quality camera backpack. I have no experience with your use case to be honest but Peak Design isn't where I'd start with and I'm not sure if you even need a camera bag.
In case you do, here are my recommendations similar to your Osprey 40 but in the camera bag/organizer realm.
Best organizers I’ve ever used were made by F-Stop. They make backpacks that are designed for their modular camera and cine gear blocks. My Osprey bag was built and designed better but I still love the organizers. The blocks are really expensive unfortunately. Cheaper Amazon camera blocks get you most of the way there.