It's a shame indeed. Kobo used to sell their devices here, but they pulled out years ago. We also had a local bookseller that tried to face off Amazon, Saraiva, that released its own e-reader in ~2017, called Lev. (Probably a rebranded Chinese device; it was awful.) It didn't last. Right now, we have only Kindle devices for buying, and even that isn't complete — Kindle Scribe hasn't arrived yet.
I’m assuming the purchase came from outside Brazil, then? How was the import process? I used to work for a device manufacturer and we had some customers in Brazil. It seemed like import duties were often quite high and there was a good likelihood the customs inspector might want a bribe. Most customers would have us ship to someone in the US and it seemed like they weren’t freight forwarders, just someone they knew traveling to Brazil soon who would bring the device with them. Actually, most of Central and South America was like that.