So you agree that Kurzweil's 1999 prediction that by 2009 most consumer to business transactions would be with a virtual assistant that includes a realist human head was wrong.
You already argued that a webpage saying, "Thank you for your order." Is an example of a virtual personality. However that was already refuted because websites did that before Kurzweil made his prediction in 1999. Therefore that isn't what Kurzweil meant by a virtual personality.