(Updated) Troubleshooting issues with logins
(Updated) Troubleshooting issues with logins
Update 2023-06-12 00:45 CDT
I have identified that accounts that have not verified via email are unable to login. Email verification is impossible because something is up with the Postfix container. I have temporarily disabled email verification so I have some time to troubleshoot the Postfix issues. At least as far as my testing has gone, this has resolved the login issue. I appreciate your patience.
[Original]
A couple of people have reached out to me about issues creating an account and logging in. After a busy week, I'm finally getting some time to really dig into the issues and I think I've figured it out. There may be some instability this afternoon while I work on it, but otherwise there shouldn't be any problems.
I would really appreciate anyone letting me know if they can or cannot create accounts, login, or make posts.
Thanks everyone!
@SenseiRat tl;dr it's still not working so you can delete the account and I'll recreate it if there's not anything else you want me to try.
I tried logging in on the web and got a spinning circle and an error saying "Incorrect login" in Jerboa. I then attempted a password reset via the forgot password button but no email arrived. Finally I tried to create a new account with a different username but that also was stuck with a spinning circle (and no email arrived, I used the same address).
Ok, I think I've got it this time. Something is up with Postfix (probably because it's being hosted in AWS EC2) and it's not sending out verification emails. I've disabled email verification for now, while I figure out what's causing it.
You should be able to log in with the original credentials you set up, but if not, I'll remove the account in the database (not the most well-designed that I've worked with) and hopefully that should let you create an account and log in. Once you're in, I can make you a mod, unfortunately, though, it looks like I can only make you a mod of a community that you've made a post (or reply) in. I have yet to figure out how to make people admins, or if it's even possible.
Thanks! Couldn't get in until now. Happy to be here.
Glad to hear it's working; we are happy to have you!
Thanks for this. I never received an email to verify me, so I was unable to login until now.
You are very welcome. Sorry about the inconvenience and welcome to the community!