Cardo unit won’t play music, but voice commands and calls work
Cardo unit won’t play music, but voice commands and calls work
After some hopeless button mashing this weekend, I think I’ve accessed some undocumented/unapparent features that I can’t factory reset myself out of. And the behavior is following the PackTalk Bold. I’ve paired it to an iphone, iPad, and windows PC. In all cases, media controls work (device plays and pauses). I can even trigger Siri with the cardo command, and then I can interact with Siri and hear Siri’s responses. But if I try to play music I hear nothing - not just quiet but no audio. Same with radio.
I have a couple of theories, but nothing helpful. Could be trying to broadcast to some nonexistent group - but I still don’t know why it’s not playing locally. Or maybe it’s something to do with the A2DP profile specifically? This unit has played music audio before.
What works:
- voice commands (“hey cardo, foo”, “hey siri”)
- media control (start/pause, next/previous track, etc)
- phone calls
What doesn’t work:
- cardo isn’t talking back (no voice responses, just beeps) - I thought I figured out how to toggle this but can’t find it now.
- music doesn’t play over the speakers, even though beeps and phone audio like phone calls and Siri interactions do
What I’ve tried:
- all the resets that I can find in the manual (phone pairing, Bluetooth pairing/grouping, dmc pairing/grouping)
- factory reset
- paired with iPhone, iPad, and windows pc
- reflashed latest firmware with cardo update on pc
Anyone have some magic answers?
Update: Had a brief exchange with support and they’re having me ship it back and sending a replacement. They have a 2 year hardware warranty standard which is awesome. I’m convinced it’s some undocumented feature to change the voice responses to chirps, which seems nice. But not having music is not nice.
This sounds super weird. It has to be your cardo since you've tried to pair it with a number of different devices. If factory resetting the device didn't fix it then I would suggest that you are down a cardo unit.
I really hope not. They didn’t make it idiot proof :( Guess I’ll engage with support… hopefully
Do you have a separate volume control for music and other audio while paired to Bluetooth? I had that happen to me with my Sena a while ago
Ah yeah meant to say I tried that too. The Cardo app allows you to adjust individual volume levels, but playing with those doesn’t have the desired effect.
Sounds like you're already going down another path, but Fwiw the individual audio levels in the cardo app do not do exactly what their names imply imo.
Background music is effectively just music level, for instance. I assumed it was the level music dropped to when someone talks or a phone notification plays, but no. It affects the normal music volume. The app explicitly says it's for during an active call, but it is wrong. You want it at 100% always afaik.
Your phone audio settings may also be separate for different types of audio, as another comment pointed out, and these settings are NOT the same as the ones in the cardo app. You need to turn them both up.