New survey suggests the vast majority of iPhone and Samsung Galaxy users find AI useless – and I’m not surprised
New survey suggests the vast majority of iPhone and Samsung Galaxy users find AI useless – and I’m not surprised
Apathetic indifference
A survey of more than 2,000 smartphone users by second-hand smartphone marketplace SellCell found that 73% of iPhone users and a whopping 87% of Samsung Galaxy users felt that AI adds little to no value to their smartphone experience.
SellCell only surveyed users with an AI-enabled phone – thats an iPhone 15 Pro or newer or a Galaxy S22 or newer. The survey doesn’t give an exact sample size, but more than 1,000 iPhone users and more than 1,000 Galaxy users were involved.
Further findings show that most users of either platform would not pay for an AI subscription: 86.5% of iPhone users and 94.5% of Galaxy users would refuse to pay for continued access to AI features.
From the data listed so far, it seems that people just aren’t using AI. In the case of both iPhone and Galaxy users about two-fifths of those surveyed have tried AI features – 41.6% for iPhone and 46.9% for Galaxy.
So, that’s a majority of users not even bothering with AI in the first place and a general disinterest in AI features from the user base overall, despite both Apple and Samsung making such a big deal out of AI.
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I think the article is missing the point on two levels.
First is the significance of this data, or rather lack of significance. The internet existed for 20-some years before the majority of people felt they had a use for it. AI is similarly in a finding-its-feet phase where we know it will change the world but haven't quite figured out the details. After a period of increased integration into our lives it will reach a tipping point where it gains wider usage, and we're already very close to that.
Also they are missing what I would consider the two main reasons people don't use it yet.
First, many people just don't know what to do with it (as was the case with the early internet). The knowledge/imagination/interface/tools aren't mature enough so it just seems like a lot of effort for minimal benefits. And if the people around you aren't using it, you probably don't feel the need.
Second reason is that the thought of it makes people uncomfortable or downright scared. Quite possibly with good reason. But even if it all works out well in the end, what we're looking at is something that will drive the pace of change beyond what human nature can easily deal with. That's already a problem in the modern world but we aint seen nothing yet. The future looks impossible to anticipate, and that's scary. Not engaging with AI is arguably just hiding your head in the sand, but maybe that beats contemplating an existential terror that you're powerless to stop.