I had a site that was going down multiple days a week for a hour or two. Turns out a employee was unplugging the small rack surge strip to plug in their coffee maker. They also happened to be the person complaining the loudest about how incompetent IT was. For some reason what she did was understandable and not worthy of a write up. But me telling her not to touch anything connected to server rack was going over the line. She was gone within the year having finally made someone with more suction mad.
Hot take; if IT had important gear running on a single power outlet with no UPS where it's easily accessible and any schmuck could pull the power, she made a pretty compelling point about incompetence.
Working with small businesses is like working in the jungle, anything goes.
There's no budget, 3 working power sockets, the network hardware should be in a museum and there's a beige box in the closet that absolutely can never be turned off for inexplicable reasons. The last "computer person" who touched anything left no notes and has been missing for 3 months. Also, the printer is broken.
You don't often get to choose a racks location in a small office and the UPS only ran the router and switch for a hour. You sound like you have never worked in the field.