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The support chat in some apps needs its own notification.
Birds got into the Woolworths delivery yesterday because the doorbell wasn't rung.
I jump on the support chat, because that's the only way you can do anything these days, then waiting for a response I close my phone. I have a job, kids, and a life so I forget about it and the support person leaves the chat. Where does that leave my things the birds got into? I need a buzz or a reminder or something these people have replied
Defeats the whole purpose of chatting and reply at your own pace type of support.
You think the chat feature is there to help you? Bless your heart!
It's there because a chat app is cheaper for Woolies than an outsourced call centre. If you give up waiting, that's good for them.
It's just another way Colesworths is screwing this country over.