EVs still have major quality problems, and it’s mostly about the software
The tech is new, and people are still unfamiliar.
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Look into used Bolt EVs, many are in the 12-14k range after tax credit, 230 miles on a charge, no bells and whistles, drives great. Many have new batteries after the recall that happened a few years ago.
How many clues have been spilled here to show s/he is american?
The article specifies a JD Power study, which is an American institution. Seems obvious enough...