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Getting a USSD interface to work in a mobile WiFi router

I have a mobile wireless router (PW100 4G LTE Router) that provides WiFi via a SIM card. I have purchased several data "bundle codes". One way to activate a data code is to send a USSD code: *101*CODE#

The router's interface provides a USSD Service interface through which I should be able to send these USSD codes.

When I attempt to load a bundle code, or to check my balance by submitting the USSD code *101#, the site hangs and eventually prints out: "session terminated by network"

If I place the sim card into a phone I am able to issue the USSD codes without problem. So, it is the wireless router that is not properly managing the USSD connection.

I have been trying to troubleshoot this with no success. Do any of you here have experience with WiFi routers, or with USSD codes in general, and might have some suggestions of things I can try?

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5 comments
  • If it is the same device, I found the following:

    Frequency band:
    FDD LTE: 1/3/5/7/8/20/28
    TDD-LTE: 38/40/41
    WCDMA: 1/5/8

    It does not list GSM (2G). So the question is, does your carrier still have 3G (WCDMA), and if so, is it in the listed bands? If not, I assume your carrier still has 2G which the router doesn't seem to support, but your phone does.
    USSD codes (just like traditional cellphone voice calls) are only supported directly by 2G and 3G.
    There should be a way to implement USSD code support over IMS (just like VoLTE and VoNR), but perhaps your carrier doesn't support that.
    And neither does mine, it seems:

    Both 4G and 5G are simply data-only networks.

    But don't trust me with that info. I am dumb.

    • Ahh, thank you! That makes sense. I did not know that the USSD code transmission relied on specific frequency bands. I looked at frequencycheck.com, and what I see is that in my country mobile networks and carriers use 2 GSM bands, 2 UMTS bands, and 4 LTE bands.

      So... A USSD code would have to be transmitted one of the GSM bands? And the mobile router does not support these bands natively. Very little I can do if this is the case, I suppose.

      • Not specific frequency bands, but network type (2G, 3G, 4G,...). For example, the 800MHz band may be used by 2G, 3G, 4G and 5G.

        USSD works natively only on 2G and 3G. But in many countries these are being shutdown, if it wasn't done already. My carrier for example shutdown the 3G network 3 days ago (R.I.P.) which was on 2100MHz band. Those frequencies (among other bands) are now used for 4G (LTE B1).