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You can see it in the photo, but it's always bothered me how my local chic fil a built a nice covered spot for their workers to work with heaters and fans for temperature control and then I basically never see the workers actually work there. They all seem to work at the very beginning of the line, never patient enough to just let cars move up to them.
Why build it that way if you never use it (or aren't allowed to)??
They go down the line during a rush to give the kitchen more time to prep orders.
And it works. The chikfila by my work I can get in and out of in 5-10 minutes regardless of how busy they are (barring the time when some chose blocks the drive thru exit and the manager has to come out and direct traffic to get the line moving). Compared to BK or McDonald's who take 20+ minutes if there's more than like 4 people in front of you. God help you if you try to go inside and theres an old person trying to order on the touch screen things.
That being said I don't go to child fil a when the weather is shitty because of the workers being out in it.
So, child fil a is a premium typo