Louis rips Adobe to shreds over their garbage response, because they deserve it [11:20 | JUN 11 24 | Louis Rossmann]

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Comment by @Red-fr3ix:

If buying isn't owning, pirating isn't stealing. I sent an email to Adobe customer support letting them know that I'm changing the TOS and allowing myself to own all of their software at no cost. By accepting my email, they've agreed to the TOS, and in order to file a dispute, they need to send a certified letter weighing exactly 1.337oz and sealed with wax the exact color of my asshole. Failure to do so constitutes acceptance of my new TOS.

Summary

1. The speaker discusses a recent blog post released by a company that they believe is manipulative and unethical.
2. They share their experiences dealing with politicians, lobbyists, and PR for the right to repair movement, providing insight into ethical crisis management.
3. The company in question, Adobe, updated its terms of service without providing an opt-out or disagree button, forcing users to agree before accessing their content.
4. The speaker criticizes this approach, likening it to a "rapist mentality."
5. They mention how automakers accuse independent repair technicians of being rapists while selling user data themselves.
6. The speaker urges viewers to be cautious of blindly trusting YouTubers and always demand primary sources and proof before believing information.
7. They highlight specific problematic language in Adobe's terms of service that allows the company to access and analyze user content without explicit consent.
8. The video transcript discusses Adobe's attempt to reassure customers and solidify trust without addressing specific concerns that upset customers.
9. Adobe uses crisis communication tactics, combining weak and strong statements to shape public perception.
10. It also highlights how Adobe is not providing concrete details or actions to address customer concerns, leading to skepticism about their intentions.
11. The transcript also criticizes Adobe for not providing a clear opt-out option for certain product improvements, likening their approach to a "rapist mentality" for coercing users to agree to terms without a clear alternative.
12. The speaker discusses how companies like Adobe use manipulative communication tactics to deceive customers.
13. They emphasize the importance of recognizing these tactics, such as using crisis communications to manipulate consent.
14. The speaker emphasizes that customers should not be underestimated and should be aware of being misled.
15. They use personal experiences to illustrate the point, urging viewers to be vigilant and not fall for deceptive practices.