Never Mind the Delivery, More Online Consumers Are Turning to Store Pickup

The hybrid fulfillment tactic known as buy online, pickup in store is proving resilient in postpandemic retail business.

The hybrid fulfillment tactic known as buy online, pickup in store is proving resilient in postpandemic retail business

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For me it's a mixture of the same day receipt of the item and the unreliability of Amazon lately.

Amazon does nothing to honor the times they promise. When a "next day" delivery is suddenly a two day delivery they just quietly update the estimate and don't compensate for the delay. At least buying from a store with local pickup, I'm getting it when I expect.

7 comments