Simulated regen

So snow has come and with that cold batteries and no regen.

So I finally came around and called "support" asking why I didn't see the option "Controls > Pedals & Steering > Apply Brakes When Regenerative Braking is Limited." that has been release for about a year.

• Well, it's probably because older models doesn't support it.
• Older models you say? It's not that old I would say, it's a Model 3, model year 2021.
• Could I get your license plate number and check?
• Sure, xyz123
• Yeah, no some models aren't compatible with the feature.
• Ok, sounds weird since it was just about a year old when the feature was release. But thanks anyway.
• No worries, the feature could come in a update.
• LONG PAUSE You said what?
• It might come in a update.
• You know you are contradicting yourself right now?
• What?
• If it could come in an update the car must be compatible, the cars hardware won't change. If this is the case you have purposely chosen not to develop the feature for all cars as of now.

Pretty tired of not being able to get answers to questions from "support" and Staff in general. Ok that not everybody is completely geeked out like forum members but there should seriously be a better tier available.