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Another McDonald’s drive-thru story but probably the guy that wouldn’t pull forward for 30 fucking seconds for fresh fries.
I was a shift manager at the time and had my staff all hyped up during a busy lunch rush. We were kicking ass — no mistakes, drive-thru times were insanely low and everything was moving. I told some guy “could you please pull forward for just 30 seconds, I have the next five cars’ orders right here and we’re just waiting for fresh fries.”
The guy lost it, started screaming “I won’t fucking pull forward,” “this is bullshit,” all the typical douchebag stuff.
I closed the window and told my staff not to hand him anything. I ran outside with five bags, walked around his car and handed them all to the next cars. I told them “he didn’t want to pull forward” and made sure to point so the guy could see me ratting him out. They all took off fast and right as I walked inside the damn fries were ready so I bagged them up, opened that window and told him to have a “wonderful day.”I loved seeing his stupid face turn beet red with embarrassment.
My second worst Karen was the woman who complained that we were too fast and called corporate to complain.
A friend of mine worked as a manager at a pizza chain and had a customer do something similar. They were prepping a basic medium pepperoni pizza for a different customer when she (Karen) walked in. The person who'd called it in was a regular who wouldn't make it in for 20 minutes, so they gave the first pizza to the Karen. Same order, done quicker.
She threw it at them because "there's no it was fresh out of the oven so quickly. "
Of course this was After they'd explained that they'd been preparing the same pizza when she came in.
I’ve seen this a lot in fast food. Their order (for the exact same thing) would be impossible to make that fast fresh, so they lose their shit if you use your brain and give them the existing one that was made minutes (seconds?) ago.
Such simple-minded thinking.
We had another customer come in for like three days in a row ordering fries without salt, thinking they’re soooo smart (always during rush too when fries were super fresh). I watched them add salt to them after sitting down every time. On day four I got sick of them so I made fries without salt at the very start of rush and put them aside for an hour or two just so that when they did it again they got the shittiest, oldest fries.
Definitely not a professional move but I got my revenge.
I treat people like that like I'm dealing with a rabid dog. I detach emotionally and treat them like a thing to be careful around.
I used to keep my voice and tone professional with the fake smiling and shit, but my facial expressions never lied.