Discord for large communities is dumb as shit. There's literally too many people that real communication becomes impossible unless you move to DMs or an empty room.
Discord is just an AOL chat room. Great for short-term conversations among 20 or fewer people. It's not a good place to store your FAQ. It's not a good place for large teams. It's not a good place for anything searchable. It's transactional. And I don't know why people treat it otherwise.