Don't get me wrong. I love Linux and FOSS.
I have been using and installing distros on my own since I was 12.
Now that I'm working in tech-related positions, after the Reddit migration happened, etc. I recovered my interest in all the Linux environment.
I use Ubuntu as my main operating system in my Desktop, but I always end up feeling very limited. There's always software I can't use properly (and not just Windows stuff), some stuff badly configured with weird error messages... last time I was not able to even use the apt command. Sometimes I lack time and energy for troubleshooting and sometimes I just fail at it.
I usually end up in need of redoing a fresh install until it breaks up again. Maybe Linux is not good for beginners working full time? Maybe we should do something like that Cisco course that teaches you the basic commands?
I've been exclusively using Linux for almost a decade now. I started in high school when the computer we had at home was painfully slow with Windows. At start, it did seem a bit hard to wrap my head around. I was a kid, and there was no one who used Linux to teach me. I guess the installation etc. are much simpler nowadays. And the online spaces are much less toxic.
Even after all that, the main reason, I believe, is that it's different. If someone is using a stable distro like Debian, and just wants to do what 90% of people do (i.e. browsing, looking at documents media etc.), Linux isn't really a hassle. The installation process might be daunting to some people. But after that, they don't need to open a terminal ever if they don't want to. My sister is basically tech illiterate, and she's been running Mint for a few years now. Never heard any complaints. Only issue she had was when she deleted her .config folder. But I had set up a script that backed up dotfiles to her external drive, so it was easily fixable.
People get frustrated because whenever something happens on Linux, and they go online, they see all these walls of text that they need to read, and commands they need to run. But they forget that on Windows and Macs, that isn't even an option. Most of the time, you need to reset your system. Or, in the case of Macs, get it replaced. The frustration that people experience is caused by conditioning. They accept the inconveniences of Windows and Macs because they grew up with it. But since Linux is new to them, the shortcomings stick out much more.
TL;DR: For the average user, the OS doesn't matter (they should probably still use Linux for increased privacy). For the power user, unless some specific applications they need are missing, Linux is always the best choice. The frustration is mostly due to conditioning.
If someone is using a stable distro like Debian, and just wants to do what 90% of people do (i.e. browsing, looking at documents media etc.), Linux isn’t really a hassle.
I see this point repeated a lot, it's just not true.
For example sudo apt upgrade is broken currently on the debian live images.
Imagine you tell someone "if you want stable, go debian" they hear it and install it and literally first apt update upgrade it's borked.
There isnt a distro that isnt a hassle, that doesnt exist.
... from a live environment. Thats not a problem because almost no one does that, and certainly not a problem because no one relies on updating a live environment for their desktop usage.
Ah, well that is a serious issue! I've never experienced a bug even close to that bad on distros with a reputation of being less stable than Debian, so that surprises me.